Our Web Site Terms and Conditions of Use

 

M&T Glass provides this website to you subject to the following terms and conditions, which may be updated by M&T Glass from time-to-time without notice. Your use of this website constitutes acceptance of the following terms and conditions.

Privacy Policy

Type of website: Portfolio

Effective date: 1st day of January, 2024

www.mtglass.com (the “Site”) is owned and operated by M & T Glass. M & T Glass can be contacted at:

info@mtglass.com (613) 745-7158

1551 Michael St. Ottawa, ON K 1B 3T4

Purpose

The purpose of this privacy policy (this “Privacy Policy”) is to inform users of our site of the following:

1. The personal data we will collect:
2. Use of collected data;
3. Who has access to the data collected; and
4. The rights of Site users

This Privacy Policy applies in addition to the terms and conditions of our Site

Consent

By using our Site users agree that they consent to:

1. The conditions set out in this Privacy Policy; and
2. The collection, use, and retention of the data listed in this Privacy

Personal Data We Collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

Data Collected in a Non-Automatic Way

We may also collect the following data when you perform certain functions on our Site:

1. First and last name:
2. Email address:
3. Phone number:
4. Address: and
5. Technical details needed for the

This data may be collected using the following methods:

1. Message form

 

How We Use Personal Data

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

 

The data we collect when the user performs certain functions may be used for the following purposes:

1. Communication.

Who We Share Personal Data With

Employees

We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Other Disclosures

We will not sell or share your data with other third parties, except in the following cases:

1. If the law requires it;
2. If it is required for any legal proceeding;
3. To prove or protect our legal rights; and
4. To buyers or potential buyers of this company in the event that we seek to sell the

If you follow hyperlinks from our Site to another site, please note that we are not responsible for and have no control over their privacy policies and practices.

How Long We Store Personal Data

User data will be stored until the purpose the data was collected for has been achieved. You will be notified if your data is kept for longer than this period.

How We Protect Your Personal Data

In order to protect your security, we use the strongest available browser encryption and store all of our data on servers in secure facilities. All data is only accessible to our employees. Our employees are bound by strict confidentiality agreements and a breach of this agreement would result in the employee’s termination.

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

Children

We do not knowingly collect or use personal data from children under 13 years of age. If we learn that we have collected personal data from a child under 13 years of age, the personal data will be deleted as soon as possible. If a child under 13 years of age has provided us with personal data their parent or guardian may contact our privacy officer.

How to Access, Modify, Delete, or Challenge the Data Collected

If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, or if you would like your data to be deleted or modified in any way, please contact our privacy officer here:

Ken Murtagh operations@mtglass.com (613) 745-7158

Modifications

This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the “Effective Date” at the top of this Privacy Policy. We recommend

that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy

Contact Information

If you have any questions, concerns or complaints, you can contact our privacy officer, Ken Murtagh, at:

operations@mtglass.com (613) 745-7158

**M&T Glass Payment and Refund Policy**

At M&T Glass, we are committed to providing you with high-quality custom glass products and exceptional service. To ensure transparency and clarity regarding payments and refunds, please review our payment and refund policy outlined below:

Payment Terms:

– Deposit Requirement: A 50% deposit is required upfront before any work commences on your custom glass order. This deposit is essential to secure materials, initiate production, and schedule installation.

– Final Payment: The remaining 50% of the total invoice amount is due upon the completion of the glass installation. We will notify you promptly when the installation is complete and provide instructions for the final payment.

Refund Policy:

– Custom Nature of Orders: Please note that the majority of our glass products are custom-made to your specifications. Due to the unique nature of each order and the inability to resell custom products, refunds can only be issued under specific circumstances.
– Deposit Refunds: We will consider refunding your deposit if, for any reason, we fail to deliver the custom glass products within six months from the date of the initial deposit, except for specialty orders.

– Specialty Orders: For specialty orders that may require additional time or unique materials, the refund window extends to one year from the date of the initial deposit. We understand the specialized nature of these orders and aim to accommodate your specific requirements.

Cancellation Policy:

– Order Cancellation: You have the option to cancel your order within 48 hours of making the initial deposit. After this period, no cancellations will be accepted, as materials and production processes will have been initiated.

Credit Card on File:

– To facilitate smooth payment processing and ensure timely payments, we typically require customers to provide a valid credit card on file. Your credit card information will be securely stored, and we will only charge it in accordance with the payment terms outlined in this policy.

– Rest assured that your credit card information will be handled with the utmost security and confidentiality, and we will take all necessary precautions to protect your sensitive data.

Contact us:

– For any questions, concerns, or to discuss your specific order and payment arrangements, please do not hesitate to contact our customer service team. We are here to assist you and provide further information on our policies.

Disclaimer:
– M&T Glass reserves the right to modify this payment and refund policy at any time. Any changes will be communicated to our customers in a timely manner.

Thank you for choosing M&T Glass for your custom glass needs. We value your trust and look forward to serving you with excellence.
Sincerely,